1: Which procedure should i follow to subscribe on line?
2: How will I be sure that my payment has gone through?
In the case of online payment you will receive a confirmation email from PayPal on the same day.
If you haven’t received this e-mail you can contact us in: 0044 207 82 30 331.
3: When is my subscription activated?
Your subscription is activated at the time that we are informed about the payment.
4: If I do not complete the payment procedure immediately, may I continue where I left off, on another day?
In the event that the payment procedure is not completed at once, you may reconnect to our online application which has been already informed about the point you have reached, where your subscription will appear as “On Process”. You may continue from that point onwards, by selecting the related link to the payment method which you have chosen (depending on whether you are a new or existing subscriber) in order to complete the payment process.
5: My payment has been declined. What are my next steps?
You must retry to complete it. Please see question 3. If you encounter any difficulties you are welcome to call our customer service center in: 0044 207 82 30 350.
6: In case I change my mind is there a refund policy?
There is no refund policy once you have paid the full amount for your subscription amount and cannot be exchanged with other services.
7: Will I be informed in regards to the renewal of my subscription?
You will be informed via automated email for the renewal of your subscription one-month prior to its expiration and therefore you will be able to renew it online following the exact same procedure. You may check the status of your subscription through your private online account at any time.
8: If I make a mistake while completing the form with my personal details how can I correct it?
If you make a mistake you can register to your profile to make the necessary changes.
9: What is the cost of the subscription?
The subscription cost is 78€ for payments made online. For new subscribers there is a one – off charge of 15 € for the smartcard activation.
10: If I encounter a problem with my subscription, is there someone I can contact?
You can contact our customer service center at 00442078230350.
11: Although I have already paid for the activation of my subscription the online status indicates that the procedure is still “On Process”.
If you are a new subscriber to Antenna Europe you shall receive the smartcard from us within 6 working days from the date your payment was confirmed.
Once you have received the smartcard, your subscription will go to “Enabled” status. If you are already a subscriber to Antenna Europe, your subscription status remains “On Process” until we confirm the payment. The aforementioned procedure will be completed within one working day. Once your payment has been completed, you shall encounter no problem with your subscription.
12: What does the subscription status “Enabled” indicate?
“Enabled”: Your subscription is activated.
13: What does the payment status “Disabled” indicate?
“Disabled”: Your subscription is deactivated.
14: What does the payment status “On process” indicate?
“On process”: Your subscription is in confirmation process.
15: What does the payment status “Expired” indicate?
“Expired”: Your subscription has expired.